Partners, suppliers, contractors, subcontractors, distributors, resellers, service providers...

How many separate entities are represented in your value chain - from raw material source to end customer?

How many variables affect the proper functioning of this value chain in your pursuit of customer satisfaction and profitability?

Each additional relationship or segment adds complexity to the information, communication and coordination that is required to execute your business objectives efficiently and cost effectively. The quality and performance of each segment directly impacts the later segments and ultimately the customer experience.

The sources and amount of data can be overwhelming.

• Input Acquisition: supply chain, supplier data, contracts
• Sales Order Management: order handling, dispatch, delivery, billing, cash management
• Internal Processes: Planning, scheduling, resource allocation, asset utilization.

The data can be overwhelming, assuming you have access to it and it is properly communicated throughout the value chain. Aligning (in varying degrees) platforms, applications, integration interfaces, procedures, data standards / format, and communication channels across your value chain can be a daunting undertaking. But are you ever really getting everything you need?

The dynamic nature of a competitive value chain means constantly adjusting to stay ahead. This process is ongoing, costly and uncertain to produce real value for you and your clients. The ultimate goal of this elaborate system is seamless execution of each step necessary for you to deliver superior quality, service and value to the end customer. This does not include delivery of surprises, problems, issues, variances, or anything else that prevents your client from executing superior performance within their own value chain.

IntelliSense transforms Value Chain interactions

• Define, publish, manage and monitor critical business data and events
• Provide proactive, real-time, actionable business alerts from disparate systems based on dynamic business rules
• Support flexible, intelligent alerting capabilities and supporting decision information
• Increase efficiency & effectiveness of partner / supplier communications
• Provide only key data relevant to the immediate business decision to the appropriate internal & external resources
• Automation of value chain communication and critical data integration functions

Value Chain Focused Events Event* Trigger Financial Hold vendor payment due to delayed shipments Sales New product specifications will impact supplier contracts Supply Chain Component shipments later than expected Vendor Management Service Level Agreement contract breached by vendor Manufacturing Unacceptable level of part failures to be communicated to supplier